1. Communications Program
   Developed a communications program in Microsoft Access that helps communication between front desk, housekeeping, bellman, and valet.  This program decreased fallout in communication, increased efficiency in the time to communicate, and provided tracking methods and statistics.  Ultimately its has provided associates with a tool to better the guest experience.
2. Reservation Request Website
   Developed a website for Grand Residence Club owners to request ‘Space Available’ reservations instead of by phone and for associates to manage the requests quickly while providing the owners with statistics they needed.  This process is now more accurate and efficient for Marriott and a more enhanced service for the owner.
3. MVCI Auto Room Blocking
   Developed a system to autoblock the rooms at Marriott Timber Lodge (MVCI) in a manner that is accurate with corporate goals.  Room blocking is now more accurate and takes about 15-30 minutes a day instead of 4 hours.  Proposal is being created to possibly make an MVCI standard.
4. Front Office Incentive/Training Program
   Developed an incentive/training program for the front office to provide associates with an incentive to improve their knowledge and ability to perform at the front office as well as standardizing the training for all associates.  Created a tracking program in Microsoft Access to assist managers in tracking the progress of all associates.
5. GRC Owner Rental Forecasting
   Assisted in the development of a new system of forecasting unit rental information to owners for Grand Residence Club.  Now room blocking is more accurate for the scoring model thus being fairer to the owners.  It also cuts the amount of time for the room’s controller to block rooms in half.  Provides the same accuracy of rental forecast to the owners as the previous system.
6. Information Database
   Developed an information database in Microsoft Access for the entire property to access.  Information such as contact information, prices of services, description of services.  This program made the property’s communication more accurate and efficient.  It also increased the ability for front desk agents to be a better concierge when there wasn’t one on duty.
7. Messaging Program
   Developed a message program for the Front Office so that messages could be delivered to all associates from supervisors to keep them updated in a very efficient manner.  Supervisors could also track that everyone received the message.
8. Housekeeping Inventory Tracking Program
   Developed a tracking program in Microsoft Access so Housekeeping can track inventory, know when they need to order more, and quickly access all information needed to make the orders.

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