1. Make processes as simple and user friendly as possible, so that not much training is needed or high intelligence.
2. The goal of every business is to make money.  Don’t change something unless it will cut cost or increase sales.
3. What is measured is managed.  One of the most important tools for running a business is just knowing the information in order to make good business decisions. 
4. Every business has unique needs.  A solution may be similar to other businesses’ needs, but each solution will be approached for the unique business.
5. Attempt to make every process fail proof given many variables in a business.

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